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Frequently Asked Questions

STEELE HOTELS was created to immediately support the independent luxury hotel industry and bring cash relief while we wait for normalcy to return.  Steele Hotels will offer a limited number of 3-night room packages available for purchase at participating hotels.  Our mission is to keep hotels afloat during their closure while providing guests an excellent deal on a future stay once the hotel reopens.  At the same time, 10% of Steele Hotels profits will be gifted to the HSMAI Foundation.  The HSMAI Foundation has a long-term vision and roadmap to accomplish its mission of becoming the industry’s employment brand and to heighten business performance by building excitement around careers in the industry.  It is a win-win-win situation for everyone!

After purchase completion, you can immediately redeem your 3-night room package.  Each package will be valid for one year from the purchase date if the hotel and borders are open.  The 1-year package validity period will only begin once borders are open for travel, regardless of purchase date. Please note that some Steele Hotels offers may have alternate validity periods which will be noted in each Steele Hotels offer.

The 1-year validity of each purchased 3-night room package begins on the hotel’s official reopening date.  If travel restrictions or border closures prohibit travel to the destination, the 1-year validity date would then begin once travel restrictions are lifted and borders are open.

No!  You will not lose your money.  All Steele Hotels 3-night room package and hotel add ons are fully prepaid at the time of purchase and are non-refundable.  In the event that you are unable to redeem your purchased room package within the 1-year booking period, 80% of the  face value of your purchase will be converted into a future hotel credit at the same hotel.

Immediately after your purchase, you will receive a unique voucher for each 3-night room package purchased along with booking instructions and hotel contact information.

Yes, your reservation can be changed by contacting the hotel directly.

You may purchase as many as you prefer. 

Yes! Steele Hotels room packages are typically combinable, however, this is at the discretion of the hotel.

Our goal is to help our participating hotels fill their hotel rooms upon reopening. At the same time, we want to assure our customers that they will be able to redeem their vouchers for their preferred dates.  Upon contacting the hotel to secure your reservation, the hotel may have a minimum stay requirement over holiday or special event periods.  In this case, you will be able to secure your 3-night room package during minimum stay periods, however, you must purchase the remaining nights at the hotel’s best available rate for your requested dates.

When making your reservation, you can secure additional nights at the best available rate directly with the hotel.

Steele Hotels 3-night packages are valid for entry level categories.  Our participating partner hotels will accommodate you in their best available category at the time of hotel check in. 

During the payment process, exclusive value added amenities such as room upgrades, daily breakfast and discounted resort credit will be available for purchase.  Guests may also request room upgrades directly with the hotel when securing your reservation for an additional fee.

Guests will be responsible for paying standard hotel and city taxes plus any resort fees upon hotel check out.

10% of Steele Hotels profits will be gifted to the HSMAI Foundation.  The HSMAI Foundation has a long-term vision and roadmap to accomplish its mission of becoming the industry’s employment brand and to heighten business performance by building excitement around careers in the industry.

In the event that a hotel unfortunately remains  closed indefinitely, Steele Hotels will work with the hotel to secure a full refund for your purchase.  In addition, exclusive low-cost travel insurance will be available for purchase during the payment process.